Privacy Policy, Questar, Inc.

Privacy Policy

Last updated: September 17, 2014

WELCOME TO QUESTAR VIDEO, which is owned and operated by Questar, Inc. (“Questar”, “we”, “us”, and “our”). Questar is the sole owner of the website, (the “Website”) and is the owner, licensee, or authorized party with respect to the content, and all information collected and presented on the Website. Questar is committed to respecting the privacy rights of all users of and visitors to Website (“Users”).

By visiting the Website, you agree to be bound by the terms of this Privacy Policy and the Terms of Use. If you do not agree with the terms of this Privacy Policy or the Terms of Use, please leave the Website immediately and do not provide any information or use any of the services or products offered or provided on the Website. This Privacy Policy changes from time to time and changes are effective upon posting. Please check back frequently for updates as it is your sole responsibility to be aware of changes. We do not provide notices of changes in any manner other than by posting the changes at this Website. This Website is operated in the United States of America. If you are located outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this Website you consent to this transfer.

Questar may occasionally collect technical information about the Users that access the Website, including, but not limited to, the User’s type of web browser, operating system, connectivity to the Internet, Internet protocol address, geographic location, and domain name of the User’s Internet service provider.

Questar may also collect Personally Identifiable Information, which is data that can be used to identify or contact a single person (“PII”) from Users who access the Website and voluntarily create a Questar account (“Account”). To create an Account, the User must provide Questar with the User’s name, address, phone number, email address, and create an Account password.

When a User elects to purchase any of Questar’s services or products, the User will enter their Account information, credit card number, and billing address to complete the transaction. The transaction will be processed through Intuit Merchant Services. The Intuit Merchant Services privacy policy can be found here: Questar recommends the Users review the Intuit Merchant Services privacy policy.

Questar uses the information we collect to operate and improve the Website, personalize the content provided to Users, fulfill User requests, communicate with Users, and research use of the Website by Users.

Questar may disclose PII in response to legal process (e.g., in response to a court order or a subpoena), in response to a law enforcement agency’s request, or where Questar believes it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use, or as otherwise required by law. Questar may also transfer PII if Questar is dissolved and its assets are sold or donated.

Third parties that provide hosting services or other day-to-day services that make possible the operation of the Website may have access to information that Users provide to the extent they require access to our databases to service the Website. Questar is not responsible for the information collection or privacy practices of any third party websites or applications, and suggests that Users read the privacy statements of each linked website to understand what, if any, PII may be collected by those linked websites.

Questar uses cookies and web beacon technology for non personally-identifiable information (including IP addresses) to analyze trends, administer the Website, track user movement, and gather broad demographic information for aggregate, non-personally identifying uses and analytics..
A “cookie” is a small data file that a website owner may write into a User’s hard drive for record keeping purposes when the User visits that site again but does not contain any PII. Cookies allow that site to measure activity on the site and enhance a User’s experience by saving Users from logging in or providing information each time the User re-visits the site and by customizing content based on the User’s interests. Cookies do have positive attributes such as remembering what information a User accessed on a web page to speed up that User’s transactions on related web pages. Especially for video content and other similar data, a User may be required to enable cookies from Questar in order to utilize the Website. A User can choose whether to accept cookies by changing the settings of his or her browser. A User can reset his or her browser to refuse all cookies, or allow the User browser to show the User when a cookie is being sent. If the User chooses not to accept these cookies, the User’s experience at the Website and other websites may be diminished and some features may not work as intended. Users should consult with their browser’s provider/manufacturer with any questions regarding disabling cookies.

A “web beacon” is a programming code that can be used to display an image on a web page (by using a programming function), but can also be used to transfer an individual’s unique user identification (often in the form of a cookie) to a database and associate the individual with previously acquired information about an individual in a database. This would allow a website owner to track certain websites and individual visits online.

Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of PII that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, the law requires that upon request companies inform consumers about the categories of PII that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by Questar pursuant to Section 1798.83 of the California Civil Code, modify the User’s PII, or to opt-out of having your PII shared with third parties, send your request including your full name, email address, and postal address to: 307 N. Michigan Ave., Suite 500, Chicago, IL, 60601 ATTN: Privacy Officer. Please allow Questar 30 days to respond.
Questar does not respond to “do not track” signals from Users regarding the collection of PII.

California resident Users are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814, by phone at 916-445-1254 or 800-952-5210, or by email to

The Website and Questar’s services are directed to the general public. From time to time, content on the Website may be of interest to teenagers. Questar, however, does not intentionally or knowingly gather information from children 13 years of age or younger. No information should be submitted to or posted on the Website by Users under the age of 13 years without consent of their parent or adult legal guardian. In the event Questar collects information from a person between the ages of 14 and 17, that information will be subject to use as allowed by this Privacy Policy provided that the teenager, his/her parent, or his/her adult legal guardian may stop that use upon request. In the event Questar becomes aware that a person 13 years of age or younger is providing Questar with PII, Questar will request parental permission or Questar will delete the PII from its database. Questar relies on Users to be truthful in responding to questions about age.

The only content on the Website that is user generated is film reviews. Questar does not presently host message boards, chat rooms, or user comment sections but reserves the right to do so in the future. If a message board or other user comment feature is available on the Website, or if the User elects to submit a film review, Questar is not responsible for PII you choose to submit, and any information you provide is voluntary.

Questar and its data management team have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information Questar collects and distributes online. Nevertheless, despite Questar’s reasonable precautions, unauthorized access, hardware or software failure, and other technical and human factors may compromise the security of your information at any time. Questar cannot assure Users that the PII that Questar may collect in the future will never be disclosed in a manner that is inconsistent with this Privacy Policy.

If you have any questions about this Privacy Policy, contact Questar by U.S. mail at 307 N. Michigan Ave., Suite 500, Chicago, IL, 60601 ATTN: Privacy Officer.

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